CUSTOMER NOTIFICATION OPT IN/OUT AND UPDATED INFORMATION

In line with the PSC order mentioned below, we kindly request that all customers reach out to our office to update their contact information. Providing current details will significantly enhance our ability to communicate effectively with you during both scheduled maintenance and unexpected outages. Ensuring we have your correct information is crucial for keeping you informed and minimizing inconvenience during these times. Thank you for your attention to this important matter.

All customers are required to fill out the Customer Notification OPT IN or OPT OUT form. In this form, please indicate your preferred method of notification regarding any service outages. This ensures that you receive timely updates in the manner that works best for you. Forms may be found on our website and in our office. 

IN THE MATTER OF requiring all non-motor carrier

utilities and cable television service providers to

have a process in place to contact customers by text

message and e-mail regarding planned and

unplanned service outages and request updated

contact information from customers.

COMMISSION ORDER

The Commission requires cable TV service providers and all utilities other

than motor carriers (non-MC utilities), in West Virginia to (1) have a process to

notify customers by text message and e-mail regarding service outages, and (2)

request updated contact information from customers.